Requesting a Refund

Eligible refund scenarios

  • Trip was cancelled after being charged
  • You were charged but the driver never arrived
  • Incorrect fare was applied
  • Duplicate charge on your account

How to request

  1. Tap Trips in the bottom navigation.
  2. Select the affected trip.
  3. Tap Report an Issue → Request Refund.
  4. Describe the issue briefly.
  5. Submit — our team reviews all refund requests within 48 hours.

Refund processing time

Method Refund Time
Govah Wallet Instant once approved
Original card 3–5 business days

Still not resolved?

Email [email protected] with your trip ID and a brief description. Include your account email for faster resolution.