What to do if you feel unsafe during a trip
What to Do If You Feel Unsafe During a Trip
Your safety is our top priority. Here's what to do immediately:
Step 1: Use the emergency button
Tap the shield icon → Emergency in the Govah app. This alerts our safety team and provides your live GPS location.
Step 2: Call emergency services
In South Africa:
- Police (SAPS): 10111
- Ambulance / Fire: 10177
- Emergency (all): 112 (works on any network, even without airtime)
Step 3: Share your trip
Tap Share Trip to send your live location to someone you trust.
Step 4: Report after the trip
After reaching safety:
- Tap Trips → the affected trip → Report Safety Incident.
- Provide as much detail as possible.
- Our safety team will contact you within 2 hours.
Never ignore your instincts
If something doesn't feel right — the vehicle doesn't match the app, the driver is behaving unusually — trust your gut. You can ask to exit the vehicle at any safe public location.