This Cookie & Storage Policy explains how Govah Mobility ("we", "us", or "our") uses cookies and local storage technologies when you interact with our website, mobile applications, and online portals. We use these technologies strictly to provide a secure, functional, and efficient user experience across the Govah ecosystem.
1. What Technologies We Use
Govah does not use invasive cross-site advertising trackers or third-party marketing tracking networks. We use essential HTTP cookies, local device storage (such as SharedPreferences and secure app caches in our mobile apps), and crash diagnostics to operate and maintain our services.
2. Why Govah Uses These Technologies
We use these technologies for the following essential purposes:
- Authentication & Session Management: To maintain your signed-in session securely as you navigate our web portals and mobile applications.
- Security: To protect your Govah Wallet, authenticate API requests, and prevent Cross-Site Request Forgery (CSRF).
- Localization & Market Preferences: To remember your selected language, region, and local settings.
- Booking Flow & Saved Places: To quickly retrieve your recent pickup/drop-off points, favorite destinations (e.g., Home and Work), and active ride requests.
3. Specific Technologies We Use
| Category | Technologies & Purpose |
|---|---|
| Strictly Necessary | laravel_session (Web session authentication), XSRF-TOKEN (CSRF security), and secure API authorization tokens (Laravel Sanctum) on mobile devices. |
| Crash Diagnostics & Stability | Firebase Crashlytics in our mobile apps to capture error traces, diagnose app crashes, and maintain ride reliability. |
| Preferences & Functionality | Local device storage to remember your active locale, notification settings, and recent destinations for quick trip booking. |
4. Third-Party Service Providers
We partner with trusted infrastructure providers who process data strictly to facilitate core services:
- Payment Processors: Paystack, PayFast, Peach Payments, and Ozow process card, EFT, and instant payments securely without storing raw payment card details on our servers.
- Maps & Navigation: Google Maps Platform, Huawei Map Kit, and OpenStreetMap provide real-time routing, fare estimation, and driver dispatch.
- Real-Time Communications: In-house WebSockets (Laravel Reverb) and Agora RTC enable real-time ride tracking, driver-rider coordination, and in-app support calling.
5. Managing Your Preferences
You have control over how cookies and storage are managed:
- Web Browsers: You can set your browser to refuse all or some cookies. Note that disabling essential session cookies will prevent you from logging into the member portal or finalizing web-based bookings.
- Mobile Apps: You can clear app storage or adjust notification and location permissions anytime within your device's system settings.
6. Policy Updates
We may update this Cookie & Storage Policy from time to time to reflect changes in our technical infrastructure or applicable regulatory requirements. The date at the top indicates when it was last revised.
7. Contact Information
If you have questions about our use of cookies or storage technologies, please email us at [email protected].